MADSEN Cycles FAQ
What are the differences from the 2018 to 2019 model?
The major differences are that the 2019 model has:
- front and rear Tektro Aquila 160mm disc brakes
- front and rear thru-axel hubs
- new rear CNC thru-axel dropouts with integrated router mount (so sweet!)
- a new thru-axel fork with CNC precision router alignment creating an amazing braking feel and response
Can I put an electric assist on the MADSEN?
YES! The custom MADSEN 750 watt mid drive electric assist is finally here!! This e-assist is COMPATIBLE FOR MADSEN BIKES 2010 and newer. Perfect timing, as kids are getting older and bigger - right?? The system is PAS (Pedal Assist), to give you a boost when you want. We are so stoked! It's SO FUN!
Specifications of the MADSEN E-assist:
- 750 Watt Bafang Mid Drive Motor
- 80 Nm of Torque
- Pedal Assist System with 9 Power Levels
- Gear Sensor for Smooth Shifting
- 528 Watt Battery - OR - 707 Watt Battery with Charger
- Custom MADSEN Mounting Bracket with Integrated Junction and Lockable Battery Mount
- LCD Display
- Custom Sleek Look
- Optional Thumb Throttle Sold Separately
How long does the charge last on the e-assist battery?
Hours of usage from the e-assist depends a lot on how you use it. It's like gas mileage - if you ride fast, with heavy cargo, and up a lot of hills, it won't last as long as if the terrain is flat or downhill and your cargo is light. It also depends on how much you pedal and how much wind-resistance is present. So it can get anywhere from one hour to five hours, depending on all of these factors. It's amazing!
What are the dimensions of the bike?
Tip to tip with wheel forward : 91Lx27Wx44H
Turned Handlebars (to fit in an elevator) : 79Lx27Wx44H
Turned Handlebars with front rack : 84Lx27Wx44H
What are the dimensions of the bucket?
What are the dimensions of the front rack?
The inside of the front rack measures 15.25Lx12Wx11H
What is the height of the soft top?
From the seat, the head-room at its lowest point is about 24 inches. It arches up like a tent, so at its highest point in the middle the head room is 29 inches. My 13-year old son has to lean forward just a bit or his head will touch at the low point.
What is the weight capacity of the bike?
271 kilograms, or 600 pounds – this is rider plus cargo. Amazing!
If I am extra tall or extra short, will the MADSEN work for me?
The MADSEN is designed to fit a very large spectrum of potential riders/sizes. The step-through frame and upright Dutch riding style of the MADSEN allow for riders of many heights to ride the bike comfortably. The seat is easily adjustable to fit the rider's leg length.
Several 5-foot women have purchased the bike. We also have a customer who is 6'7"! The height of the seat in its lowest position from seat to pedal is 28"/710mm. (There are a few other little tricks we can use in the rare case that the rider's legs are not tall enough - so let us know when you purchase!).
How do you transport a MADSEN with your car?
We recommend a 4-bike trailer-hitch bike rack, which will hold one MADSEN bike and one regular bike. You may also use a tandem bike roof rack, but we recommend you remove the bucket and put it inside the car to decrease weight on the roof. The bike also fits inside most SUV's and minivans, with the rear seats down.
How long does it take to receive my bike after I place my order?
We ask that you allow 8-14 business days for the bike to leave our warehouse, then 2-5 for delivery once it is shipped, depending on where you live.
Does the bike feel wobbly and unstable to ride?
This is a difficult question, as it depends so much on the ability of the rider, but for someone who is comfortable riding a regular upright bicycle, the MADSEN rides in much the same way. Tight corners and turns as well as dismount may take some adjustment for some people. For someone who is hesitant, we recommend riding the bike alone (without any kids or cargo) a few times before adding weight. That said, most people have no problems at all riding the MADSEN!
What do I need to do when my bike arrives in that big box?
- Inspect the bike box for damage before the delivery person leaves. Note any damage on the Shipping Bill.
- Unpack the box carefully.
- Attach the front wheel and fender.
How do I install the front wheel once my bike is unpackaged?
Jared Madsen explains in this video
- The tool that you need is located where the water bottle holder would be. There should be an Allen wrench(black) and the custom Madsen wrench(stainless).
- Use the Allen wrench to loosen the three bolts on the front fork. There should be two small bolts and one large bolt. (One behind the wheel lock and two on opposite sides of the fork)
- Put the fender through the fork and install the bolts.
- Loosen the nuts on the wheel by hand, so the wheel will fit into the fork.
- Making sure that the brake rotor is on the same side as the brake, install the wheel making sure that the washers are outside of the fork.
- Tighten the nuts with the Madsen wrench and you should be good to go.
Why won't my key for the front rim lock come out when I am riding?
Great question! This is the design of the lock. You remove the key while the bike is parked, which locks the wheel in place. When you are ready to use the bike, just put the key in and unlock the wheel. THE KEY WILL STAY IN while you are riding and until you are ready to lock the wheel again.
Do you have extra keys for my bike?
No. The 2 keys that are sent with the bike are your only keys for the front rim lock / cable lock. Be sure to keep one in a safe place in case one is misplaced. You can order blank keys from our website and have duplicates made at your local key shop, if you are worried you might lose both keys. IF BOTH KEYS ARE LOST, YOU WILL NEED TO REPLACE THE ENTIRE LOCK. Replacement wheel locks are available on the website in the event that both keys are lost.
Does the width of the bucket make it difficult to ride through narrow places?
The bucket width is about the same width of the handlebars, so anywhere you feel comfortable fitting with the handlebars, the bucket will just follow.
How many kids fit in the bucket?
7 is my record, if you can beat that, send us a photo! There are 2 bench seats and 4 lap belts, so potentially 4 children fit inside the bucket. Since the weight limit is 600 lbs, kids of all ages and sizes can fit easily into the bucket (even adults can ride in there), but of course the heavier the cargo, the harder work it is for the rider.
Is this a good option for my disabled older child who cannot ride a bike on his/her own?
YES! This is a great bike for older kids who are unable to ride a bike on their own. It has provided a means for many special needs kids to enjoy bike rides with the rest of the family. You know best if your child can handle and enjoy a fun bike ride, but I would say absolutely he/she will.
Do you ship internationally?
Yes. We are happy to ship anywhere. However, the size and weight of the box to ship a MADSEN bike can be very costly to ship overseas. We are happy to secure a shipping rate quote for you. Email your address to email@example.com and we will let you know what the cost would be to ship a bike to your country. If you would like to arrange your own shipping, international box dimensions are 80x36x27 with a weight of 100 lbs.
Do you make a tricycle version of the MADSEN?
Do you have a local pick-up?
Yes. Select local pickup at checkout to save the cost of shipping. Our warehouse is located in Salt Lake City, Utah. 4650 South 148 West, 84107.
Do you have a dealer in my area where I can test-ride a MADSEN?
We do direct sales only at this time. If you live in Utah, you are welcome to stop in at our warehouse and test-ride a MADSEN. We also have awesome MADSEN owners all over the country and can often locate one for you who is willing to let you try out his/her bike. Email firstname.lastname@example.org if you would like us to send out a tweet or message to help you locate a MADSEN owner in your area.
Are there gears on the MADSEN?
Yes, there are nine gears. These are very helpful on the hills.
Does the black bucket get hot?
Any color of bucket will get hot if you leave the bike in the sun for an extended period of time. The black will get slightly more hot than the others if left in the sun. We haven’t noticed much a difference with a black bucket or lighter colored bucket while riding in the sun. The air moving is sufficient to keep it cooled down.
Can I order any color of bucket I want?
Yes, you may mix and match bucket colors on the bikes, as long as we have them in stock. Just email email@example.com or call and let us know if you prefer a different colored bucket than the one your bike comes with.
Do you ship APO?
No, unfortunately the box to ship the MADSEN bike measures outside the size and weight requirements for APO shipments.
What is the best way to contact MADSEN Cycles?
The best way to contact us is by phone, 800-206-0941 or by email, firstname.lastname@example.org. We also do our best to answer all your questions via Facebook, Instagram and Twitter.
Can I purchase just a bucket?
Yes, you may purchase a bucket for $250 plus shipping charges. Contact us via email for a shipping quote and to help you place an order.
Does the bucket fit onto any regular old bicycle?
No. The bucket only fits onto a MADSEN bike, which it is specifically designed for.