Please allow 4-16 business days for your bike to ship once you have placed your order. Once shipped, it typically takes approximately 2-5 days to arrive at your address (inside delivery option available for a fee). You will receive an email confirmation with tracking number once your bike is shipped. The shipping company will also contact you to arrange delivery. If you live in the U.S., you can typically plan to have your bike arrive within approximately 20 business days of order date.
You will be given a "RUSH" shipping option at checkout for an additional $250. If you choose this option, it means that your bike will be placed in the front of the shipping line-up at our shop, and will ship within 1-4 business days from the order date, and arrive within 3-7 business days (if you live in the U.S.).
Please note - the shipping company will reach out to you with the info you provide to us. If you fail to return their call and an appointment has not been setup for the delivery, the shipping company will contact us to make contact. If we are unable to make contact through call/text/email, your MADSEN will be returned to us and you will be charged the shipping fees (both ways) along with a 10% restocking fee, and if your MADSEN is re-shipped the restocking fee will be waived, but an additional shipping charge will be added.
Your bike will be well packaged in a giant "monster box" and arrive curbside all tuned up and (just about) ready to ride. All you will need to do is un-package it, make sure the front wheel is secured on correctly, and install the front rack. We have simple video instructions on how to do the unboxing and assembly here. Shipping dimensions of the box are 82"x27"x37".
Shipping cost to most states in the continental United States is now free. For any island or shipping that requires a ferry, there may be an additional shipping charge. For HI shipments, please contact us for a shipping rate quote by sending the shipping address to email@example.com.
We are happy to ship bikes anywhere in the world! If you would like us to secure a shipping quote for you, just send your full address to firstname.lastname@example.org and we will get back to you with a rate quote.
Please be aware that Canadian and other overseas shipments are subject to customs taxes and import fees charged by your country. These are the responsibility of the customer.