PAYMENT: Full payment, or financing through Affirm, is required to initiate an order from this store. We accept VISA, MasterCard, American Express, Discover, Amazon Pay.

SHIPPING AND HANDLING: Shipping will be calculated at checkout. All bicycles are shipped via reputable LTL freight companies. Please make note of any damage to the box  on the shipping documents prior to signing for the package. Our bikes are packaged with extreme care, but just in case!

BACK-ORDERS and PRE-ORDERS: These items will be charged in full at time of purchase and will ship as soon as they are back in stock.  Back-ordered and pre-ordered items may be delayed if manufacturing or shipping issues arise, and we will keep you posted on estimated times of arrival. Please feel free to contact us at any time with questions regarding your order.  

TERMS & CONDITIONS: By purchasing a bicycle from MADSEN Cycles, you are agreeing to take full responsibility for your own safety and the safety of all of those who ride the MADSEN bike. This responsibility requires that you tune up your brakes as needed and inspect your bicycle each time it is ridden. It is your responsibility to determine the scope of your bicycle's limits and your individual riding ability, and ride within those boundaries - especially when carrying children and/or other cargo. MADSEN Cycles is not responsible for any accidents, even those attributable to bicycle design or mechanical failure of the bicycle and its parts. Do not purchase a bicycle from MADSEN Cycles unless you accept full responsibility for yourself and anyone else who rides the bike.

RETURNS: At MADSEN Cycles we are committed to our customers and we stand by our product. We are happy to work directly with you. Please feel free to contact us via email or call with any questions or concerns regarding your MADSEN product. If you need to make a return please follow the instructions below.

Returns or exchanges cannot be made on items more than 30 days from date of purchase. All Sales are final after 30 days. No returns will be accepted without a Return Authorization number (RA). To receive a RA, send an email to returns@madsencycles.com that includes your name, serial number from your MADSEN bicycle, and a description of the reason for your return or exchange. Please note that you are solely responsible for any liabilities or costs of shipping associated with a return or exchange. Also note there will be a 10% restocking fee for the returned purchase.

If you wish to exchange an item for a different model or color, you must return the first item as you received it with original parts and packaging and place a new order. Replacements are shipped after the returned item is received by MADSEN Cycles.

Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging will be handled on a case-by-case basis and may be eligible for a partial refund.

WARRANTY: Our warranty is awesome because we stand by our product and take care of our customers. We guarantee the frame and kick-stand for life against any manufacturer's defects and all other parts are warrantied for a full year. We are a small company and easy to work with - customer satisfaction is number one!

PRIVACY

INFORMATION, COLLECTION, USE AND SHARING: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

SECURITY: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at  800-206-0941 or via email info@madsencycles.com.