Madsen Cycles

FAQs

What are the dimensions of the bike?

Tip to tip with wheel forward : 91Lx27Wx44H

Turned Handlebars (to fit in an elevator) : 79Lx27Wx44H

Turned Handlebars with front rack : 84Lx27Wx44H

 

What are the dimensions of the bucket?

36Lx27Wx21H

 

What are the dimensions of the front rack?

The inside of the front rack measures 15.25Lx12Wx11H

 

What is the height of the rain cover?

From the seat, the head-room at its lowest point is about 24 inches.  It arches up like a tent, so at its highest point in the middle the head room is 29 inches.  My 13-year old son has to lean forward just a bit or his head will touch at the low point.

 

What is the weight capacity of the bike?

271 kilograms, or 600 pounds – this is rider plus cargo

 

How do you transport a MADSEN with your car?

We recommend a 4-bike trailer-hitch bike rack, which will hold one MADSEN bike and one regular bike.  You may also use a tandem bike roof rack, but we recommend you remove the bucket and put it inside the car to decrease weight on the roof.  The bike also fits inside most SUV's and minivans, with the rear seats down.

 

How long does it take to receive my bike after I place my order?

We ask that you allow 7-10 business days for the bike to ship, then 2-5 for delivery once it is shipped, depending on where you live.

 

Does the bike feel wobbly and unstable to ride?

This is a difficult question, as it depends so much on the ability of the rider, but for someone who is comfortable riding a regular upright bicycle, the MADSEN rides in much the same way.  Tight corners and turns as well as dismount may take some adjustment for some people.  For someone who is hesitant, we recommend riding the bike alone (without any kids or cargo) a few times before adding weight.  That said, most people have no problems at all riding the MADSEN!

 

What do I need to do when my bike arrives in that big box?

  1. Inspect the bike box for damage before the delivery person leaves. Note any damage on the Shipping Bill. 
  2. Unpack the box carefully. 
  3. Attach the front wheel and adjust the handlebars to your liking.
  4. RIDE!

 

Does the width of the bucket make it difficult to ride through narrow places?

The bucket width is about the same width of the handlebars, so anywhere you feel comfortable fitting with the handlebars, the bucket will just follow.

 

How many kids fit in the bucket?

7 is my record, if you can beat that, send us a photo. There are 2 bench seats and 4 lap belts, so potentially 4 children fit inside the bucket.  Since the weight limit is 600 lbs, kids of all ages and sizes can fit easily into the bucket (even adults can ride in there), but of course the heavier the cargo, the harder work it is for the rider.

 

Is this a good option for my disabled older child who cannot ride a bike on his/her own?

YES!  This is a great bike for older kids who are unable to ride a bike on their own.  It has provided a means for many special needs kids to enjoy bike rides with the rest of the family. You know best if your child can handle and enjoy a fun bike ride, but I would say absolutely he/she will.

 

Can I put an electric assist on the MADSEN?

Yes.  We have had many customers add an e-kit to their MADSEN bikes to assist them in riding in hilly areas.  The BionX and E-bike kits are two examples of ones we have seen used.  You can see examples of these on our Instagram and Facebook feeds.  We are working on adding an e-kit option to our bikes, hopefully within the next year.

 

Do you ship internationally?

Yes.  We are happy to ship anywhere.  However, the size and weight of the box to ship a MADSEN bike can be very costly to ship overseas.  We are happy to secure a shipping rate quote for you.  Email your address to info@madsencycles.com and we will let you know what the cost would be to ship a bike to your country.  If you would like to arrange your own shipping, international box dimensions are 80x36x27 with a weight of 100 lbs. 

 

Do you make a tricycle version of the MADSEN?

No.

 

Do you have a local pick-up?

Yes.  Select local pickup at checkout to save the cost of shipping.  Our warehouse is located in Salt Lake City, Utah.  4650 South 148 West, 84107.

 

Do you have a dealer in my area where I can test-ride a MADSEN?

We do direct sales only at this time.  If you live in Utah, you are welcome to stop in at our warehouse and test-ride a MADSEN.  We also have awesome MADSEN owners all over the country and can often locate one for you who is willing to let you try out his/her bike.  Email info@madsencycles.com if you would like us to send out a tweet or message to help you locate a MADSEN owner in your area.  

 

Are there gears on the MADSEN?

Yes, there are nine gears.  These are very helpful on the hills.

 

Does the black bucket get hot?

Any color of bucket will get hot if you leave the bike in the sun for an extended period of time.  The black will get slightly more hot than the others if left in the sun. We haven’t noticed much a difference with a black bucket or lighter colored bucket while riding in the sun.  The air moving is sufficient to keep it cooled down. 

 

Can I order any color of bucket I want?

Yes, you may mix and match bucket colors on the bikes, as long as we have them in stock.  Just email info@madsencycles.com or call and let us know if you prefer a different colored bucket than the one your bike comes with.

 

Do you ship APO?  

No, unfortunately the box to ship the MADSEN bike measures outside the size and weight requirements for APO shipments.

 

What is the best way to contact MADSEN Cycles?

The very best way to contact us is by email:  info@madsencycles.com.  You can also call us at 800-206-0941.  We also try to answer all your questions via Facebook, Instagram and Twitter.

 

Can I purchase just a bucket?

Yes, you may purchase a bucket for $250 plus shipping charges.  Contact us via email for a shipping quote and to help you place an order.

 

Does the bucket fit onto any regular old bicycle?

No.  The bucket only fits onto a MADSEN bike, which it is specifically designed for.

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